![]() If after performing these steps you continue to experience poor audio quality or no audio at all from the headset, the next step is to contact our Technical Assistance Center. In the Properties menu go to the Advanced tab, and uncheck the box that says "allow applications to take exclusive control of this devices". Click Apply and then Okay.Under the Playback tab, right click the headset and click the Properties option.Make sure the headset is selected as the default device in the PC under both the Sound Recorder and Playback options.Plug the headset directly into the PC and not into a hub or docking station. If you are using a desktop, plug your headset into a rear USB port if applicable.Do not just restart - perform a complete system shutdown and then turn back on, as this will help clear the memory in the USB ports. Unplug the headset from the PC's USB port and reboot the computer. ![]() If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles.If you are experiencing issues using your USB headset, try the following: To simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. This should do the trick for you if the audio port of the computer is not faulty.įinally, to eliminate software issues, backup your important data and perform a recovery to factory settings from this link: G) To verify that you've done this correctly, go back to the sound dialog tab “Playback”, you should now see both of your audio devices showing the little green graphs moving. Right-click on the “Volume icon” on the bottom right corner.Ĭ) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”.ĭ) Right click on “Stereo Mix” and “Enable” this device.Į) Highlight “Stereo Mix”, click on “Properties” and go to the “Listen” tab.į) Check the box "Listen to this device", also change the drop-down box below "Playback through this device" to be your second audio device. If that does not work try the steps mentioned below. Lease try with a different headset first. ![]() If the problem continues, try these steps: Restart the computer and check if it works. And ensure the Startup Type is set to Automatic.In the services window search for Windows Audio and right-click on it to select Start to start the audio service.To fix audio services, open the run command and launch services.msc. If at all this service is stopped due to any reason, audio devices will not function properly. Windows Audio is a Windows service that manages audio for Windows-based programs.Then check if the situation has been corrected.Please dont hesitate to contact our Customer. Test your headset with different apps, programs on your computer to verify if the microphone works. If it does work with the Xbox One, then please test it with a different PC setup. Then restart the computer and update the bios, chipset and audio drivers from this link: and follow the on-screen instructions. Please go to Sound Settings>Recording devices on your PC and make sure the Plantronics Headset is selected as default.Then check the box delete the software for this device. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.Did you try multiple headsets and check if the issue is not with the actual port of the computer?.Did this happen after a recent software or windows update?.Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this: Superb description and commendable diagnosis of the issue before posting. I read the post regarding issues with the headphones not getting detected. The light next to the power and sync switch does not even light up when 'charging'. Then after letting the batter charge on the headset for over a day it still does not turn on. When I plug in the receiver to the USB on the Xbox1 it recognizes that its assigned. Thank you for posting your query in the HP community. Hello everyone, I have a new RIG 800 LX wireless headset im trying to set up. Business PCs, Workstations and Point of Sale Systems. ![]()
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